Terms and Conditions

Company Details

GALLERI-MBK.dk

c/o MBK A/S

Pilestræde 61

1112 Copenhagen K

Denmark

CVR: 30721195

gallerimbk@MBK.dk

Phone: +45 2042 7195

 

Prices and Currency Exchange

All prices on galleriMBK.dk are calculated in Danish Krone inclusive of local VAT but excluding fees.

To shop at galleriMBK.dk you must be at least 18 years of age and in possession of a valid payment card.

Prices are always shown in Danish Krone when you view the website in Danish.

Prices are always estimated in Euros when you view the website in English.

However, any transactions will be carried out in Danish Krone and your card issuer may charge currency conversion fees. GalleriMBK.dk is not responsible for fees imposed by the card issuer.

The total price is shown on the order page on the website.

Reservations are made for misprints, update errors and sold out or discontinued items.

Payment

It is only possible to pay by credit or debit card at galleriMBK.dk.

We accept the following cards for payment: Dankort, VISA Dankort, VISA, MasterCard/Eurocard.

You will receive a receipt for the payment with your goods.

GalleriMBK.dk does not charge additional transaction fees for completed orders. You will only be charged the amount you have agreed to during the transaction. However, in connection with your payment, GalleriMBK.dk is not responsible for fees imposed by your card issuer.

Stock

The majority of the works shown on the website will, in principle, be in stock. Some works are custom made, specifically items to be produced before they can be delivered, and this is stated in the item’s description on galleryMBK.dk. Some works are unique and because there is only one, there is a possibility it could be sold. Other works may be sold out. If the item is sold or sold out, we will immediately inform you via email and not later than 5 days after the order receipt. The sale will be cancelled, and the money returned within 14 days.

Delivery and Shipping Costs

All works can be collected at GalleriMBK.dk, Pilestræde 61, 1112 Copenhagen K, Denmark.

GalleriMBK customer service representatives will email or call to agree a pickup/delivery date.

Some works, described as custom made, must first be printed and framed before they can be delivered. It can take up to 2 weeks before they are ready for collection. All other works can be collected on the following working day.

PLEASE NOTE: It is stated in the work’s description on galleryMBK.dk, whether it is a custom made item.

Returns Policy

Returns are accepted within 14 days from the receipt of the goods, with the exception of an item that has been custom made (see below). Day of receipt is counted as the first day.

Simply contact Galleri-MBK within 14 days of receipt, with details of the item you would like to return. You must then return the item within 14 days from that date.

You must specifically state that you wish to return your purchase by sending an email to galleriMBK@mbk.dk or completing and sending the standard form, which can be found on this link to galleriMBK@mbk.dk. You are required to ensure that any goods being returned are in the same condition as they were upon receipt, and that they are returned undamaged and accompanied by a copy of your invoice.

You must return the work yourself, or arrange the transport, at your own expense, to Galleri-MBK, Pilestræde 61, 1112 Copenhagen K, Denmark.

Packages sent with payment-on-demand will not be accepted. If the returned item meets the requirements, you will receive a full refund within 14 days of receipt.

Exceptions to the right of return

There is no right of return on custom made items, as they are made to order and are customised.

Warranty

According to the Danish Sale of Goods Act, a 2 year warranty is given on all purchases. Our warranty applies to defects in material and/or production. The warranty does not cover defects, damages or wear, directly or indirectly caused by improper use, poor maintenance, damage during transport or tampering. Complaints about visible defects and deficiencies that should be discovered by usual examination of the goods, must be notified to galleriMBK.dk within a reasonable time.

If you are unfortunate to receive an incorrect or damaged item, in relation to your order, you must notify us within a reasonable time after you discover such. A reasonable time is considered within 2 months. Complaints can be made by email to gallerimbk@mbk.dk

You can utilise the warranty by sending the product back with a clear error description and picture documentation or meet in person, by arrangement, at our premises.

Legislation

When you shop at galleriMBK.dk, purchase agreements, made in Danish or English, are protected by Danish consumer protection laws enforced by The Danish Competition and Consumer Authority. As a consumer, you are therefore protected by the applicable legislation in this area, including the Danish Sale of Goods Act and the Danish Consumer Contracts Act.

If you are resident outside Denmark, the consumer and contract laws still apply when you shop at galleriMBK.dk.

GalleriMBK.dk cannot be held responsible for anything other than that stipulated in Danish law.

An unresolved dispute between galleriMBK.dk and a consumer is, in the first instance, overseen by the City Court of Copenhagen.

Privacy Policy

Your name, address, phone number and any other Personal Data you provide is completely confidential and used solely to process your order. Regulatory requirements for accounting and tax, requires us to keep your Personal Data for five years.

Credit card information is communicated via galleryMBK.dk to PBS on a secure and encrypted SSL connection from Stripe.com, which is PBS approved. The information is not stored by galleriMBK.dk.

Personal Data is transmitted to galleriMBK.dk in a non-encrypted form. Personal Data is stored by galleriMBK.dk in a database on a central server using the best possible security measures in relation to unintended or unauthorised access from outside. We do not disclose your Personal Data to third parties. According to the General Data Protection Regulation, you have the opportunity to gain insight and object to information that concerns you.

By signing up for one or more of our email newsletters, you give us the right to send you product details and special offers. You can unsubscribe from one or more newsletters at any time by clicking on the unsubscribe link in the email. You can also change your information by writing to us at gallerimbk@mbk.dk

Copyright, Use and Reproduction

You may not download or reproduce images from galleryMBK.dk. Individuals trying to reproduce images from the website will be prosecuted.

Complaints – overview and links:

In the first instance, if you have a complaint please inform us by email at gallerimbk@mbk.dk and we will endeavour to resolve the issue.

If we fail to do so to your satisfaction, under Danish and EU law you have the right to complain toThe Danish Competition and Consumer Authority:

Konkurrence- og Forbrugerstyrelsen   

Carl Jacobsens Vej 35   

2500 Valby

Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can send your complaint to the EU Commission’s Online Dispute Resolution here: http://ec.europa.eu/consumers/odr/